FAQ

How or where can I get an interface to use with your software? - The Enttec Pro can be purchased from Enttec or several distributors on the web. DMX King also makes a compatible interface that has proven reliable. Both USB and Art-Net interfaces are supported.

I already have an XYZ2000 (or whatever) hardware interface for DMX. Can I use it with your software? -  If it is not an "Open" class interface and says it is "Enttec compatible" then it should work with the program. If not and you send me the make, model and the communication source code for the device, I will make every effort to translate it for Cue Player One. An "Open" class device is one that does not have an internal microprocessor timer. If you paid less than $40 for it, it's probably an Open.

 How do I run the program as a non-Administrator? - The program needs to be "Run as Administrator" during the registration process. An easy way to do that is right click the desktop icon and then select Run as Administrator. Once you have your registration key and have registered the program, you may run the program normally. 

Can I use an "Open" class interface like the Enttec Open? - No, because the Open interface uses the host computer for timing the DMX signals that can lead to issues with entry level computers and a large number of lights. Our experience is that for about the same cost, the DMX King Micro with its internal timing is a better alternative.

I want to use a surface with sliders instead of having a cue file for everything. - You can connect a midi sound controller such as the Pyle PMIDIPD30 via a USB port and control the 8 submasters with the sliders.

How do I set up an audio cross fade? - A cross fade used to require 3 cues. The first cue would start or fade in the first sound and should be set to 'Advance at Start'. The second cue was a 'Fade Out' action cue to the first sound and also set to 'Advance at Start'. The final cue was the fade in of the second sound and be set to 'Auto Play'. There is an example cue file on the web site for this. With the 64 bit version, there is an 'Xfade' checkbox and an edit box to enter a cue number to fade out. This only requires the two cues.

There are other sounds happening as I click and use the program. - It is a good idea to set the sound scheme to 'No Sounds' from the Control Panel to avoid extra sounds. 

I've got three sounds running all at once. I want to pause them all at once, then start them all up again later? - This requires several cue lines. Let's say the playing cues are #3, #5, and #6. Action cues should be added for each of those to Pause them. Set Advance to be at start and select Auto Play for all but the first. To resume them playing, add another 3 cues with the action to resume in a similar fashion.

I need a simple sound file editor so I can trim and customize my sounds. Suggestions? - Audacity is a very good free editor. For simple start/stop settings, that can now be done on the edit screen.

I'm having trouble getting videos to play or when they do it takes 100% of the CPU. - The video render mechanism has recently been changed to address this. Please go to the web site to ensure you have the latest release. If necessary, QMC (Quick Media Converter) is useful to change a video clip's format should your computer have trouble rendering one format or another.

I want a stereo sound to just go to the Rear speakers, but it still comes out of all of them. - This is likely caused by your sound card settings. Sound cards will often install a control program that allows you to simulate 'surround' sound from stereo sources. That must be disabled to get sound only out of the Cue Player selected speaker set.

What's the best way to save my files between the theatre and home? - The best way seems to be to have the same directory structure on both computers and to keep all the files, cue and sound, in one directory per show. Something like c:/shows/thisshow, c:/shows/thatshow, etc. That way you can copy the whole directory to a thumb drive and be sure you've got everything. You might want to put your preshow music in a subdirectory (e.g. c:/shows/thisshow/preshow) so you can use the "Create playlist from Folder" menu option. You could also put your fire marshall/turn off phones speech up in c:/shows, since it is usually common to all shows. The Backup/Save As menu selection can save the cuelist and files all together, adjusting the cue list appropriately, as an option.